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faq

PegasusSwap answers: how we work, how we stay reliable, how swaps settle and how affiliates earn

About PegasusSwap

  • PegasusSwap is not just a swap service, it is a brand, trust, and quality. Our task is to simplify the swap of cryptocurrency and make it unstoppable. PegasusSwap provides the best rates, confidentiality, and anonymity. You do not need to register to swap cryptocurrency with us. We value your trust and thanks to you we are developing every day.
  • Our support service works 24/7. You can always talk to them, ask them or inquire about something. We have support in Telegram, Mail and of course we have own online chat on the website. We will be happy to help you!
  • We have all the social networks that stand for freedom of speech: Telegram, X and Instagram. Our social networks are maintained daily with an incredibly high-quality selection of content and design. Subscribe and stay up to date with all our news!
  • No account and no KYC are required. PegasusSwap is non-custodial, you keep control of your wallet at all times.
  • PegasusSwap uses its own liquidity to provide swap rates.
    This allows us to offer fast and private swaps without relying on external platforms.
  • Yes, PegasusSwap can be accessed without JavaScript.
    We also provide a Tor mirror (onion link), which is a special version of our site accessible via the Tor network.
    A Tor mirror helps users maintain maximum privacy and anonymity, bypassing potential censorship or tracking, while keeping all features of the platform available.

Reliability

  • No, an account is not required. You can complete a swap instantly without registration.
  • Yes, our service is perfect for users who want to maintain their privacy. We do not require registration or request personal information.
  • No but there are exceptions. If the risk AML exceeds the norm then we can charge an additional commission to confirm our risk service.
  • Yes, PegasusSwap actively encourages users to leave honest reviews. Ratings are based on real user experiences and serve as a guide when choosing a partner.
  • PegasusSwap has a strict privacy policy and encrypts all sensitive data. It also uses the Know-Your-Business (KYB) protocol to verify the reliability of its partners.
  • Thanks to partnerships with trusted exchanges, transparent ratings, user reviews, data protection, and a user-friendly interface, PegasusSwap makes the crypto swap process simple and reliable.
  • The platform doesn’t store users’ personal data unless they register an account, and PegasusSwap also doesn’t store users’ funds. Thus there are no threats for them.
  • When a user fills in the data for a swap, our algorithms pick the best rate among multiple liquidity providers. The rates on different platforms differ very little. That's why this benefit becomes especially prominent when big sums are swapped.
  • Minimum: Each swap must be at least $50 equivalent.
    Maximum: There is no maximum limit - you can send as much as you want.
    If you send less than $50, the swap cannot be processed and the funds will usually be returned (minus network fees).
  • No worries! If your swap becomes overdue, just contact our support team.
    Provide them with your Swap ID and the swap hash(TxID) or the address you sent to, and they will help process your deposit.
  • We do not request KYC under any circumstances. PegasusSwap is fully focused on privacy and anonymity, so you can use the platform without providing personal information.
  • If a swap cannot be completed (for example, due to sending less than the minimum amount or an unsupported asset), funds are usually refunded to the sender. Refunds are processed as quickly as the network allows, but the timing depends on the blockchain confirmation times.
    In general, most refunds are completed within a few hours, though in some cases it may take longer depending on network congestion.
  • We store analytical information that does not affect or identify individual users. This data is aggregated and used solely to improve our service.
    We also implement additional protection by linking deposit hashes to swap information.
    Currently, your swap ID is known only to you and our team, ensuring your privacy.
  • Supported address formats depend on the token you are swapping.
    For the main cryptocurrencies we support, the default format is SegWit.
    Always make sure to use the correct address type for your specific token to avoid delays or lost funds.

Operational Part

  • Swap ID is a unique set of identification characters for a specific swap. With the help of swap ID you can contact our support team in any situations.
  • TxID is the hash of your output, a unique set of characters that is issued when your transaction transitions to the blockchain.
  • You can track your swap with our tracker. Copy your Swap ID or Tx ID and paste it into the search engine on our website.
  • We don't have maximum limits but at the same time we have minimum ones, this amount varies, equivalent to 100 dollars.
  • To begin with - don't worry, contact support, provide all the information that is required and we will definitely help you.
  • A wallet is a digital place where you can store your cryptocurrency coins. Typically, each coin has its own official wallet, which you can find on the coin's official website. Every crypto wallet address is a unique combination of numbers and letters, usually 26 to 35 characters long, or a tag with a private key.
  • Every swap always has a sender and a receiver. The receiving address is the unique wallet address used to receive the currency you want to buy. The receiver’s wallet address must match the currency you wish to receive.
  • Usually, a transaction is processed within 5 to 30 minutes. However, in case of high transaction volume, it may take longer. Keep in mind that different coins require different confirmation times.
  • Please double-check all payment details carefully. Blockchain transactions are irreversible. Once a transaction is included in a block, it cannot be canceled.
  • Normally, there is no fee. However, there are exceptions — if the AML risk exceeds the acceptable level, we may charge an additional fee to cover the risk assessment service.
  • Depending on the currency you want to swap, we might ask you to specify additional IDs along with the wallet address. Some cryptocurrencies use such IDs to identify a transaction. For example:
    • Payment ID is used for Monero
    • Destination Tag is used for Ripple
    • A memo is used for Steem and Stellar
    • A message is used for XEM.
    Such IDs are essential to send coins safely. The funds might be lost if you don’t provide the required IDs.
  • Choose your pair, add your receiving wallet, then send the exact amount to your personal deposit address. We route the swap for the best available price and deliver funds directly to your wallet. Track everything with your Swap ID.
  • Floating locks the route at the time of swap and usually gives the best price. Fixed holds a quote for a short window, great if you want certainty during volatile markets.
  • We auto-detect the network and warn when a tag/memo is required (XRP, XLM, TON). Funds sent to an incompatible address or without a required memo may be unrecoverable, always double-check before sending.
  • All fees are shown before you send: network fees + a small service fee (no hidden costs). The quote displays your expected receive amount and ETA.
  • Fixed Rate
    With a fixed rate, the swap rate is locked the moment your deposit reaches us on-chain and receives the required confirmation.
    The amount you receive is calculated based on the rate at the time your funds actually arrive.
    The speed of rate locking depends on the specific coin and network - faster networks confirm transactions more quickly, which means the rate is fixed sooner.
    Floating Rate
    With a floating rate, the final amount is based on the live market rate at the moment the swap is executed.
    The rate may move either in your favor or against you while the transaction is being processed.
  • Dynamic Minimum per Asset
    For each cryptocurrency on PegasusSwap, there is a dynamic minimum - equivalent to $50.
    This means that the swap amount cannot be less than $50, converted into the chosen cryptocurrency.
    What happens if the amount is below the minimum?
    If your deposit is below the minimum ($50 equivalent):
    • the swap will not be processed,
    • the funds are returned to the sender (minus network fees).
  • If you send a cryptocurrency that we do not support, the funds cannot be processed and will usually be refunded to the sender (minus network fees).
    If you send via the wrong network, there is a risk that funds may be lost, but in many cases we can assist in recovering them. Recovery usually takes some time.
    Important: Always double-check the asset and network before sending to avoid delays.
  • At the moment, we do not support card purchases or fiat off-ramps.
    PegasusSwap is fully focused on anonymity and privacy, prioritizing secure and private crypto-to-crypto transactions.

Affiliate program

  • It's very simple, you bring traffic and get a reward. That's it.
  • Register an account with us, and from that moment on, consider yourself our partner.
  • We use our own API, referral links, promo codes and open widget. Use our tools and earn!
  • Our base rate for a new partner is 0.5% of the swap performed. But these conditions can also vary depending on the traffic and our relationship with the partner.
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